Returns policy

We accept returns within 14 days (about 2 weeks), starting from the day your order was delivered.

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
  • Hoodies and Jackets must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
  • When trying on sweat wear, please do not mark damage the box
  • If an item has a Represent Official security tag or brand tag attached, it must be returned with the tag in its original position
  • T-shirts, hoodies and jackets items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
  • Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you
  • Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you

We are not able to accept returns of certain beauty items (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish and remover) containing materials or ingredients that are flammable or pose a risk during the return shipping process. If you have any questions, contact our global Customer Service team

Please be careful when trying on your purchases and return them to the same condition you received them. Any returns that do not meet our policy will not be accepted.

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your Represent Official account or restrict future orders if your return behavior is in breach of our Returns Policy. Read our Terms & Conditions.


Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days (about 2 weeks) to show in your account, depending on your payment provider.

If you’re eligible, we may be able to process your refund as Represent Official credit if you prefer. Once processed, it will show in your Represent Official account to use the next time you shop with us.

To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders & Returns in your account. If you placed your order as a guest and want to track your return, enter your guest order details here

Refunds in cryptocurrency

If you have used cryptocurrency to pay for your order, once your return has been accepted by our brand or partner boutique, your refund will be processed by Triple in the original cryptocurrency at the current exchange rate. Our payment provider, Triple will use the email address you provided at checkout and email you as soon as your refund has been processed.

To claim your refund, you’ll need to email Triple with the following information:

  • Full Name
  • National ID, Passport or Business Registration Number
  • Country of Residence
  • Crypto Address to receive your refund

Once you’ve provided the requested information, your refund will be processed by Triple and they will send you a confirmation email. You’ll need to claim your refund from Triple within 30 days (about 4 and a half weeks) of being emailed.

When a refund is successfully claimed by you, the crypto should return to your wallet within the same business day, depending on how congested blockchain is. If you need any help, please contact Triple’s Customer Service team on

Faulty items

If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our global Customer Service team as soon as possible

We’ll arrange a return and process a full refund for the faulty item.